Terms & Conditions

Marianne Coaching provides fitness and lifestyle coaching services, which may include:

• •1:1 Personal Training in Dubai
• •Monthly 1:1 Coaching Memberships
• •Online Coaching
• •Training Programs
• •Fitness and lifestyle guidance
• •Digital fitness content and educational materials

The exact services, number of sessions, duration and features included in each package are described on the relevant program or purchase page.

The 1:1 Personal Training Membership operates on a monthly basis.

All personal training sessions included in a monthly membership must be booked and completed within the applicable membership month.

Unused sessions do not roll over, accumulate or transfer to the following month.

For example, if your membership includes a specific number of personal training sessions for September, those sessions must be completed during September. Any sessions remaining unused at the end of the applicable membership month will expire automatically.

Unused or expired sessions are not automatically eligible for a refund, credit, transfer or cash compensation.

It is the client's responsibility to schedule and attend the sessions included in their membership within the applicable month.

Clients are strongly encouraged to schedule their sessions in advance to ensure sufficient availability throughout the month.

Exceptions may be considered in exceptional circumstances at the discretion of Marianne Coaching and must be agreed separately.

1:1 personal training sessions are subject to availability and must be booked in advance.

Clients are encouraged to schedule sessions early enough during the month to ensure that all sessions included in their membership can be completed.

Marianne Coaching cannot guarantee preferred appointment times when bookings are requested at short notice.

The client remains responsible for ensuring that all included sessions are booked and used before the end of the applicable membership month.

If you need to cancel or reschedule a personal training session, at least 24 hours' notice must be provided.

Sessions cancelled or rescheduled with less than 24 hours' notice may be counted as used and deducted from the client's monthly session allowance.

Failure to attend a scheduled session without prior notice ("no-show") may result in the session being considered used.

If Marianne Coaching needs to cancel a scheduled session, the client will be given the opportunity to reschedule that session without losing it.

Where possible, both the client and coach should communicate scheduling changes as early as reasonably possible.

Clients are responsible for arriving on time for scheduled sessions.

If a client arrives late, the session may still end at the originally scheduled finishing time.

Additional time cannot always be provided due to other appointments and scheduling commitments.

A late arrival does not automatically entitle the client to additional training time or a replacement session.

Monthly memberships are charged according to the price displayed at the time of purchase.

Where a membership is offered as a recurring subscription, the applicable membership fee will be charged according to the billing cycle shown at the time of purchase until the membership is cancelled.

The client is responsible for ensuring that their payment information remains valid and up to date.

Prices, membership inclusions and available packages may change from time to time. Any changes will apply in accordance with the terms communicated for the relevant membership or purchase.

Clients may cancel future renewal of a recurring membership according to the cancellation options available through their account or by contacting Marianne Coaching through themariannea.com.

Cancelling a recurring membership prevents future renewal. It does not automatically provide a refund for a membership period that has already started or been paid for.

Where applicable, access to the relevant services will continue until the end of the already-paid membership period.

For 1:1 Personal Training memberships, any remaining sessions must still be used within the applicable membership month. Cancelling future renewal does not extend the validity of unused sessions.

If you experience an issue with your purchase, membership or coaching service and would like to request a refund, please contact Marianne Coaching directly through the contact form available on themariannea.com.

All refund requests will be reviewed individually. We are committed to addressing any concerns fairly and finding an appropriate solution based on the circumstances.

Submitting a refund request does not automatically guarantee a refund. Eligibility for a full or partial refund will depend on the circumstances, the service purchased, whether the service has already started or been provided, and any applicable consumer protection requirements.

For monthly 1:1 Personal Training memberships in Dubai, unused sessions do not automatically qualify for a refund. Sessions included in the membership must be used within the applicable membership month and do not roll over to the following month.

If there is a genuine issue preventing you from using or accessing the service, please contact us directly through the website so that we can review the situation and work with you to resolve the matter.

Where a refund is approved, it will be processed using an appropriate available payment method and may be subject to payment provider processing times.

Our goal is to resolve any genuine service-related concerns professionally, fairly and as quickly as reasonably possible.

Online coaching, training programs and digital products are provided for the personal use of the purchasing client.

Programs, workouts, videos, documents, guides, meal guidance, educational materials and other content provided through Marianne Coaching may not be copied, shared, distributed, resold, published or made available to another person without written permission from Marianne Coaching.

Login details and access to paid programs are personal and should not be shared with other individuals.

Access may be suspended or terminated where content or account access is shared or used in violation of these Terms.

Participation in physical exercise involves inherent risks.

Before beginning a training program or participating in personal training, clients are responsible for ensuring that they are medically and physically able to participate safely.

Clients should consult an appropriately qualified healthcare professional before beginning a new exercise program where they have an existing medical condition, injury, pregnancy, recent surgery, significant health concern or any other reason to believe exercise may not be appropriate for them.

Clients must inform Marianne Coaching of any relevant injuries, limitations or changes in their ability to exercise safely.

Clients are responsible for listening to their bodies and stopping exercise if they experience unusual pain, dizziness, shortness of breath or other concerning symptoms.

Marianne Coaching provides fitness coaching and general lifestyle guidance and does not provide medical diagnosis, medical treatment or medical advice.

Individual results vary.

Results depend on numerous factors including consistency, training effort, nutrition, recovery, sleep, lifestyle, genetics and adherence to the coaching program.

Marianne Coaching does not guarantee any specific weight loss, body composition change, muscle gain, strength increase, aesthetic result or timeframe.

Client testimonials, transformation photos or examples of previous results should not be interpreted as a guarantee that another client will achieve the same results.

Marianne Coaching is committed to providing a professional, respectful, comfortable and safe coaching environment.

Clients are expected to communicate and behave respectfully during all coaching interactions and sessions.

Marianne Coaching reserves the right to refuse or terminate coaching services in cases of abusive, threatening, discriminatory, inappropriate, harassing or unsafe behaviour.

Where services are terminated due to serious client misconduct, any refund or remaining service entitlement will be assessed based on the circumstances and applicable requirements.

All Marianne Coaching programs, training methods, written materials, videos, graphics, guides, educational resources, workout plans and other original content remain the intellectual property of Marianne Coaching or the relevant rights holder.

Purchase of a program, membership or coaching service grants the client a personal, limited and non-transferable right to use the provided materials for their own personal training.

Purchase does not transfer ownership, copyright or redistribution rights.

Marianne Coaching content may not be reproduced, resold, distributed or commercially used without prior written permission.

Client photos, videos, testimonials, transformation images or personal information will not be used for marketing purposes without appropriate permission from the client.

Participation in coaching does not automatically constitute consent for marketing use.

Where a client separately agrees to the use of specific photos, videos, testimonials or transformation content, Marianne Coaching may use that material within the scope of the permission provided.

Marianne Coaching may occasionally update coaching structures, schedules, available services, platform features, program content or these Terms & Conditions.

Any material changes affecting an active membership will be communicated where appropriate.

Marianne Coaching may also update or improve digital training content from time to time.

To the extent permitted by applicable law, Marianne Coaching is not responsible for injuries, losses or damages resulting from failure to follow provided instructions, undisclosed health conditions, improper exercise technique outside supervised sessions, use of programs contrary to their intended purpose or circumstances outside Marianne Coaching's reasonable control.

Clients participating in unsupervised workouts are responsible for ensuring that exercises are performed safely and with appropriate equipment and surroundings.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or liabilities that cannot legally be excluded or limited under applicable law.

Personal information collected through Marianne Coaching and themariannea.com will be handled in accordance with the Marianne Coaching Privacy Policy and applicable data protection requirements.

Information provided for coaching purposes will be used as reasonably necessary to provide and manage the client's coaching services.

Please refer to the separate Privacy Policy available through themariannea.com for further information.

These Terms & Conditions shall be governed by the applicable laws of the United Arab Emirates and, where applicable, the Emirate of Dubai.

Nothing in these Terms & Conditions is intended to restrict any mandatory consumer rights available under applicable law.

If you have questions, concerns or experience any issue relating to your membership, payment, booking, coaching service or digital program, please contact Marianne Coaching directly through themariannea.com.

We encourage clients to contact us directly if a problem occurs so that the matter can be reviewed and an appropriate solution can be found.

Refund requests should also be submitted directly through the website as described in Section 8.